Technical Support Engineer - Return-to-Work Program

Job Locations US-WA-Snoqualmie
Information Technology
Return-to-Work Program


*Please note that this position is expected to transition from remote to in-person sometime during the program.  Because neither reacHIRE nor T-Mobile provide relocation assistance, only local candidates, or those already planning to move to the area, will be considered. *

reacHIRE is proud to partner with T-Mobile, for a 6 month return-to-work program starting in November 2020 designed for Technical Support Engineering professionals returning to the workforce after a 2+ year career break. Please note candidates who have worked in part-time roles or have done independent contracting will be considered for this opportunity. It is a cohort-based model that allows individuals to re-enter the workforce in a supported way with a group of fellow returning professionals. We provide a one-week intensive onboarding specially designed to build the skills needed to successfully re-enter the workforce. This proven approach fosters camaraderie among colleagues, builds confidence and upgrades technology and professional skills that will be invaluable throughout this next phase of their career. 


At reacHIRE, we are committed to safeguarding the health and well-being of our associates, clients, and candidates. To ensure your safety as a reacHIRE candidate, we will be relying on virtual interviewing and other digital communications. Our recruiting team is committed to providing the support you need throughout the hiring and onboarding process. We appreciate your understanding and flexibility during this time.


  • Create scripts to query our edge network routers
  • Build reports using PowerBI and/or Tableau to display queried information to identify potential network issues and report on them
  • May assist with application and server support and administration 
  • Utilize UNIX/Linux skills to support various applications and OSS platforms
  • Supports the development and delivery of training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures.
  • May require "out of box" thinking and analysis of software problems within the network. 
  • Provide on-site and remote support during major software upgrades as well as validate and implement parameter changes.


  • 2-4 years of experience in a technical role
  • Past experience working with UNIX/Linux platforms 
  • Prior scripting/coding experience using Python, Java
  • Strong communications skills to include written and verbal
  • Advanced analytics and problem-solving skills 
  • Self-motivated and able to work independently even under high pressure situations 
  • Good interpersonal skills and be able to build consensus across teams 
  • Ability to work cross functionally to identify and resolve network faults/issues
  • Strong working knowledge of Microsoft Office Suite
  • Bachelor’s Degree in a related field; in lieu of the education requirement, 10 years of relevant technical experience may be considered.
  • Preferred: Knowledge of Power BI
  • Preferred: Knowledge/prior experience in telecom industry 



About reacHIRE

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. Through customized programs tailored to a company's unique business needs and culture, reacHIRE carefully selects under-the-radar, top talent who voluntarily off-ramped and are ready to on-ramp back into their career. At the end of the program, you may be eligible for full-time or extended contracting work with Fidelity, but it is not guaranteed. reacHIRE will provide 360 degree support along with a dedicated Program Manager to ensure your success every step of the way!


About T-Mobile:


As America's supercharged Un-carrier, T-Mobile is lighting up the nation by leading the 5G revolution and continuing to pave the way for innovation in wireless by obsessively focusing on one thing – their customers. As one of the most loved wireless companies, T-Mobile consistently ranks the highest for customer care and experience. With undisputed wireless growth year over year, T-Mobile delivers outstanding wireless experiences to millions of customers who are not willing to compromise on quality, value, and service. 


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