Technical Support Engineer (Small Cells Network) - Return-to-Work Program

Job Locations US-WA-Snoqualmie
Category
Engineering
Type
Return-to-Work Program

Overview

*Please note that this position is expected to transition from remote to in-person sometime during the program.  Because neither reacHIRE nor T-Mobile provide relocation assistance, only local candidates, or those already planning to move to the area, will be considered. *

reacHIRE is proud to partner with T-Mobile for a 6 month return-to-work program starting in November 2020 designed for Technical Support Engineer professionals returning to the workforce after a 2+ year career break. Please note candidates who have worked in part-time roles or have done independent contracting will be considered for this opportunity. It is a cohort-based model that allows individuals to re-enter the workforce in a supported way with a group of fellow returning professionals. We provide a one-week intensive onboarding specially designed to build the skills needed to successfully re-enter the workforce. This proven approach fosters camaraderie among colleagues, builds confidence and upgrades technology and professional skills that will be invaluable throughout this next phase of their career.

 

At reacHIRE, we are committed to safeguarding the health and well-being of our associates, clients, and candidates. To ensure your safety as a reacHIRE candidate, we will be relying on virtual interviewing and other digital communications. Our recruiting team is committed to providing the support you need throughout the hiring and onboarding process. We appreciate your understanding and flexibility during this time.

Responsibilities

  • Support T-Mobile's production Small Cells network as well as Solutions design review, validation and operations acceptance of all new or expansion platforms.
  • Investigate and troubleshoot complex customer-impacting network issues, working to resolve and identify root causes.
  • Works on technical assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
  • Evaluate and report on design, reliability and maintenance problems to relevant T-Mobile Engineering teams or vendor support.
  • Provide design recommendations to improve the overall customer experience and to drive service improvements.
  • Ability to automate processes using different programming languages and develop new or enhance existing tools would be a plus.

Qualifications

  • Bachelor’s Degree required (Desired area of focus - Engineering)
  • 2-4 years experience
  • Must have Systems/Network Design experience and Technical support experience with knowledge on Radio Access systems 
  • Experience with scripting, tools development and use of some programming languages (Python, PERL, etc.) a plus 
  • Advanced analytics and problem-solving skills
  • Effective written/oral communication and attention to detail
  • Self-motivated and have excellent interpersonal skills to be able to build consensus across teams while demonstrating effective time management
  • Ability to work as a strong effective team player; commitment to results; solutions oriented
  • Ability to work well under pressure, flexible in adapting and responding to changing situations
  • Ability to multi-task, meet deadlines and follow-through on tasks or projects
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint)

About reacHIRE

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. Through customized programs tailored to a company's unique business needs and culture, reacHIRE carefully selects under-the-radar, top talent who voluntarily off-ramped and are ready to on-ramp back into their career. At the end of the program, you may be eligible for full-time or extended contracting work with T-Mobile, but it is not guaranteed. reacHIRE will provide 360 degree support along with a dedicated Program Manager to ensure your success every step of the way!

 

About T-Mobile:

 

As America's supercharged Un-carrier, T-Mobile is lighting up the nation by leading the 5G revolution and continuing to pave the way for innovation in wireless by obsessively focusing on one thing – their customers. As one of the most loved wireless companies, T-Mobile consistently ranks the highest for customer care and experience. With undisputed wireless growth year over year, T-Mobile delivers outstanding wireless experiences to millions of customers who are not willing to compromise on quality, value, and service.  

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