Product Manager - Return-to-Work Program

Job Locations US-WA-Bellevue
Category
Information Technology
Type
Return-to-Work Program

Overview

*Please note that this position is expected to transition from remote to in-person sometime during the program.  Because neither reacHIRE nor T-Mobile provide relocation assistance, only local candidates, or those already planning to move to the area, will be considered. *

reacHIRE is proud to partner with T-Mobile for a 6 month return-to-work program starting in November 2020 designed for Product Management professionals returning to the workforce after a 2+ year career break. Please note candidates who have worked in part-time roles or have done independent contracting will be considered for this opportunity. It is a cohort-based model that allows individuals to re-enter the workforce in a supported way with a group of fellow returning professionals. We provide a one-week intensive onboarding specially designed to build the skills needed to successfully re-enter the workforce. This proven approach fosters camaraderie among colleagues, builds confidence and upgrades technology and professional skills that will be invaluable throughout this next phase of their career.

 

At reacHIRE, we are committed to safeguarding the health and well-being of our associates, clients, and candidates. To ensure your safety as a reacHIRE candidate, we will be relying on virtual interviewing and other digital communications. Our recruiting team is committed to providing the support you need throughout the hiring and onboarding process. We appreciate your understanding and flexibility during this time.

 

Responsibilities

The Product & Technology (P&T) team manages the products that help customers purchase the devices and accessories they love.  These products include Equipment Installment Plans, JUMP On Demand and other leasing options, T-Mobile’s unique JUMP! upgrade program, and Trade-In of used devices.  This team works to constantly review the customer’s journey to understand their experience and enhance our products to best fit their needs.

 

You will partner with Product Marketing to plan product improvements and lead deployment to our customer facing teams.  We are looking for product managers who are self-starters and will discard the status quo and act as an advocate for T-Mobile’s customers!

 

  • Work to develop a deep understanding of the product’s customer and representative experiences along with high-level understanding of underlying architecture and systems
  • Work to develop productive relationships outside of P&T with Care, Retail, Supply Chain, Finance, Marketing, and vendors to understand their product performance needs.  
  • Translate needs into product requirements, within P&T’s Agile environment, and lead projects to deliver against the requirements up through and including release deployment.
  • Create, maintain and communicate overall product vision and roadmap.
  • Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues and assess opportunity size and impact with Sr Product Manager of data collection and reporting.
  • Work with external third parties to assess partnerships and licensing opportunities. 
  • Seek opportunities to delight the customer, enhancing the product to address unmet needs or introduce new functionality raising the bar for excellence in the industry.
  • Test ideas with real customers to ensure that the product delivers the desired benefit.
  • Translate product/platform strategy by writing detailed features and user stories consumable for Dev teams for products with multiple transactions and touchpoints.
  • Manage backlog of requested product changes identified and prioritized with our business and technology partners.  
  • Develop suite of test cases that tests the resiliency of the product 
  • Ensure existing production defects are factored into regular backlog prioritization for resolution based on priority.
  • Generate and maintain dashboards and reports that track product health and success metrics.
  • Support sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation 
  • Collaborate and develop positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance

 

Qualifications

  • Bachelor’s degree - preferably Finance or Engineering related
  • 5+ years of relevant Product Management experience, with an advanced level understanding of the customer experience
  • Experience working in agile settings preferred
  • Proficiency in Microsoft Office (Excel, Word, Powerpoint)
  • Excellent communication (written,verbal) skills
  • Ability to concisely describe problems and relay information to developers and key stakeholders
  • Organized, self-starter - ability to move multiple tasks forward effectively 
  • Experience with JIRA-Align backlog/project management tools preferred 

 

Nice to Have Skills:

  • Wireless industry experience 

About reacHIRE

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. Through customized programs tailored to a company's unique business needs and culture, reacHIRE carefully selects under-the-radar, top talent who voluntarily off-ramped and are ready to on-ramp back into their career. At the end of the program, you may be eligible for full-time or extended contracting work with T-Mobile, but it is not guaranteed. reacHIRE will provide 360 degree support along with a dedicated Program Manager to ensure your success every step of the way!

 

About T-Mobile:

 

As America's supercharged Un-carrier, T-Mobile is lighting up the nation by leading the 5G revolution and continuing to pave the way for innovation in wireless by obsessively focusing on one thing – their customers. As one of the most loved wireless companies, T-Mobile consistently ranks the highest for customer care and experience. With undisputed wireless growth year over year, T-Mobile delivers outstanding wireless experiences to millions of customers who are not willing to compromise on quality, value, and service. 

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