Manager, Operations Readiness - Wayfair - Return-to-Work Program

Job Locations US-MA-Boston
Return-to-Work Program


reacHIRE is proud to partner with Wayfair for a 6-month return-to-work program starting in July 2021 designed for professionals who are returning to the workforce after a 2+ year career break. Wayfair is hiring for a Manager, Operations Readiness to join their team!


Candidates who have worked in part-time roles or have done independent contracting will be considered for this opportunity. It is a cohort-based model that allows individuals to re-enter the workforce in a supported way with a group of fellow returning professionals. We provide a one-week intensive onboarding specially designed to build the skills needed to successfully re-enter the workforce. This proven approach fosters camaraderie among colleagues, builds confidence and upgrades technology and professional skills that will be invaluable throughout this next phase of their career.


Note that some of the responsibilities and areas of expertise listed below represent performance expectations to be met or skills to be gained by the end of the 6-month program. The Wayfair Return-to-Work program is designed to help candidates on-ramp and upskill. We encourage all candidates with applicable prior experience to apply!


The Network Management organization drives the speed, ship cost, inventory positioning, and capacity goals for Wayfair’s North America network, encompassing CastleGate Fulfillment, Wayfair Delivery Network, and Dropship. This organization was conceived to solve the challenging, cross-functional problems that are plentiful in a complex and flexible supply chain, and coordinate across groups to ensure that strategies, metrics, and goals are aligned. 

Within Network Management, the Operations Readiness team oversees and supports the end-to-end performance of the network to effectively execute and deliver against these goals. We serve as the central “control tower” for the network, and as such are also responsible for developing and managing core supply chain processes, including Sales & Operations Planning and Business Outcome Reviews. 

As a Manager on Operations Readiness, you will be asked to support the development and implementation of core supply chain planning & management processes for North America. Working together with the head of Operations Readiness, the role will support the process, cadence, data structure & analytics, and stakeholder management needed to effectively identify and evaluate both risks to and opportunities for Wayfair’s network performance over a 0-24 month time period. This is a unique role in Wayfair that operates at the intersection of a large number of both commercial and supply chain teams, including Marketing, Promotions, Operations Analytics, Industrial Engineering & Global Design, Operations, Workforce Management, Transportation, and Technology.

Wayfair is looking for a driven, analytical leader with proven experience in managing supply chain operations, driving organizational change, and championing innovative thinking to drive operations readiness for North America. 


  • Partner with team to design comprehensive, end-to-end processes that fully integrate with the existing rhythm of business across cross-functional teams and executive decision-making timelines by driving the following:
    • Partner with head of Operations Readiness and Network Management to determine key outcomes & strategic network questions for evaluation
    • Assist with development of enhanced analytics & visibility to create standardized reporting structure across cross-functional teams 
    • Collaborate with leaders & analysts from commercial and supply chain teams to standardize subprocesses & analyses that support overall forum; source and coordinate resources as needed to increase stability, repeatability, efficiency, and scalability of these subprocesses 
  • Drive outcomes owned by Operations Readiness, e.g., network throughput promise
  • Support Operations Readiness teammates as needed on other aspects of managing network performance


  • Bachelor’s degree in Engineering, Business or Supply Chain/Operations discipline
  • MBA or equivalent Master’s degree preferred
  • 6+ years of experience in operations, technology, consulting, strategy or finance, preferably with diverse experience
  • Proven track record of leadership, taking ownership and driving results
  • Strong Excel skills with the ability to draft analytical architecture for problem solving (e.g. tradeoff analyses)
  • Experience managing and executing large projects from start to finish including project management, data gathering and modeling, problem solving and communicating recommendations
  • Strong written and verbal communication skills
  • Ability to clearly and consistently partner with a broad range of levels and functions to achieve objectives
  • Experience in Sales & Operations Planning or related functions a plus but not required

About reacHIRE

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. Through customized programs tailored to a company's unique business needs and culture, reacHIRE carefully selects under-the-radar, top talent who voluntarily off-ramped and are ready to on-ramp back into their career. At the end of the program, you may be eligible for full-time or extended contracting work, but it is not guaranteed. reacHIRE will provide 360 degree support along with a dedicated Program Manager to ensure your success every step of the way!


Our Returnship Program participants come from all walks of life, and so do we. At reacHIRE, the sum of our individual differences, life experiences, innovative thinking and self-expression is what makes us great. We hire exceptional talent from a wide variety of backgrounds, not just because it is the right thing to do, but because it makes us, our programs, and the forward-thinking companies we partner with stronger, better and more innovative.  Be you and reach higher.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

If you need accommodations completing the job application, please contact


reacHIRE is unable to sponsor program participants for the duration of our Return-to-Work programs.


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