Creative Operations Manager - Wayfair - Return-to-Work Program

Job Locations US-MA-Boston
Return-to-Work Program


reacHIRE is proud to partner with Wayfair for a 6-month return-to-work program starting in July 2021 designed for professionals who are returning to the workforce after a 2+ year career break. Wayfair is hiring for a Creative Operations Manager to join their team!


Candidates who have worked in part-time roles or have done independent contracting will be considered for this opportunity. It is a cohort-based model that allows individuals to re-enter the workforce in a supported way with a group of fellow returning professionals. We provide a one-week intensive onboarding specially designed to build the skills needed to successfully re-enter the workforce. This proven approach fosters camaraderie among colleagues, builds confidence and upgrades technology and professional skills that will be invaluable throughout this next phase of their career.


Note that some of the responsibilities and areas of expertise listed below represent performance expectations to be met or skills to be gained by the end of the 6-month program. The Wayfair Return-to-Work program is designed to help candidates on-ramp and upskill. We encourage all candidates with applicable prior experience to apply!



Wayfair is seeking a dynamic, entrepreneurial Creative Operations Manager to work alongside our internal Creative Agency, as well as our Marketing and Brand partners. This person will be responsible for strategic stakeholder relationships with our largest channels, managing creative projects from inception to delivery, and driving continuous improvement within the Creative Group against our established KPIs.


Wayfair’s in-house Creative Agency operates on 2-4 week sprints following an Agile-lite methodology, with the vast majority of creative requests managed through a Jira-based workflow system. Creative Operations owns sprint planning and stakeholder management, ensuring that projects are delivered on-time, on brief and on budget.


The Creative Operations team serves as the business owner of our Creative Group. This team drives the long-term strategy, scaling and day-to-day workflow for our diverse set of brands.  With hundreds of initiatives a month spanning all mediums, channels and disciplines, we are the driving force enabling our Creative talent to efficiently and effectively bring our brands to life with eye-catching visuals, strong messaging, and engaging storytelling



  • Assist with the management and planning of bi-weekly sprints for the Creative team
  • Support management of high priority creative projects and initiatives
  • Conduct creative prioritization in close collaboration with our Marketing, Brand and other business stakeholders
  • Establish and enhance SOPs for Ops, Creative and Marketing teams to inform cross-functional collaboration
  • Report on Creative Group KPIs to identify trends and opportunities for ongoing improvement


  • Bachelor's degree or equivalent experience
  • 5+ years of operations management experience, with experience in a marketing or creative strategy focused role preferred
  • Strong administrative, organization, managerial and communication skills
  • Analytical ability necessary to gather and interpret data, and develop, recommend and implement solutions
  • Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan; able to effectively drive results in a fast-paced and rapidly growing company
  • Senior presence with thoughtful, articulate communication style; adept at communicating up and down and at pivoting approach depending on the audience’s needs
  • Familiarity with Google Suite a plus

About reacHIRE

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. Through customized programs tailored to a company's unique business needs and culture, reacHIRE carefully selects under-the-radar, top talent who voluntarily off-ramped and are ready to on-ramp back into their career. At the end of the program, you may be eligible for full-time or extended contracting work, but it is not guaranteed. reacHIRE will provide 360 degree support along with a dedicated Program Manager to ensure your success every step of the way!


Our Returnship Program participants come from all walks of life, and so do we. At reacHIRE, the sum of our individual differences, life experiences, innovative thinking and self-expression is what makes us great. We hire exceptional talent from a wide variety of backgrounds, not just because it is the right thing to do, but because it makes us, our programs, and the forward-thinking companies we partner with stronger, better and more innovative.  Be you and reach higher.

About Wayfair

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.


No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.


If you need accommodations completing the job application, please contact


reacHIRE is unable to sponsor program participants for the duration of our Return-to-Work programs.


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