Analyst (Card Disclosure Oversight) - Citi - Return to Work Program

Job Locations US-NY-New York
Return-to-Work Program


ReacHIRE is proud to partner with Citi’s Personal Banking & Wealth Management (PBWM) organization for a 6-month return-to-work program starting in June 2022 designed for experienced professionals who are returning to the workforce after a 2+ year career break.

The program is a cohort-based model that allows individuals to re-enter the workforce in a supported way with a group of fellow returning professionals. The program involves a one-week intensive onboarding specially designed to build the skills needed to successfully re-enter the workforce, and continues with professional development workshops and networking opportunities to build and advance one’s professional skill set throughout the duration of the program. This proven approach fosters camaraderie among colleagues, builds confidence, and upgrades professional skills that will be invaluable throughout this next phase of their career. Please note candidates who have worked in part-time roles or have done independent contracting will be considered for this opportunity.


About the Team

Citi Retail Services (CRS) is a leading provider of private label and co-branded consumer and commercial credit card products across the U.S. and Canada. Retail Services serves nearly 90 million accounts for many iconic brands, including Best Buy, ExxonMobil, Macy's, Sears, Shell, and The Home Depot, among others. The business also provides retail industry expertise, including digital integration, transaction data analytics, and fully integrated marketing and loyalty programs.

 About the Role

As part of the CRS Business Operations Department, the Disclosure Oversight Analyst will share responsibility for updating Cards Agreements, and creating statement backers and other documents that impact the card agreement.  This individual will help manage the disclosures processes through tracking, updating, and adhering to appropriate controls across the various language work streams, and will will assist with the validation of partner disclosures. Additionally, this individual will manage ticket entries for digital updates, and will assist with the tracking and validation of the updates as they are implemented. In this role, this person will work closely with cross functional business teams including Vendor Management, Partner Management, Marketing, and Business Project Management teams, Technology, Risk, Legal, Compliance, and Finance.

Key Reponsibilities:

  • Contribute to the Business Requirements Documents and associated project documents (e.g., project plan) as it relates to Disclosures.
  •   Partner with Price Management to incorporate pricing changes into the appropriate documents.
  •   Collaborate with Legal and Compliance on document updates, including peer reviews of changes.
  •   Interact with internal vendor management team and/or directly with vendors for typesetting and printing of various documents. Leverage internal processes to obtain Spanish translation and communication committee approvals.
  •   Manage the processing of ticket entries to ensure digital disclosures are updated in a timely manner.
  •   Conduct ongoing validation of partner disclosures to ensure accuracy and consistency.
  •   Retain necessary documentation (e.g., mail drops) for evidence of compliance to regulatory notification requirements.
  •   Responsible for timely review, research and resolution of pricing-related issues that occur throughout Retail Services related to Customer disclosures Support internal and external audits and walk-throughs as required.
  •   Ensure understanding and adherence to the regulatory requirements for the pricing-related activities.
  •   Support new partner onboarding; providing conversion and data mapping support as related to disclosures.
  •   Develop strong, trust-based relationships with critical internal business partners.


  • Bachelor's/University degree or equivalent experience in business administration, marketing, or advertising.
  •   5+ years of experience in financial services and/or technology organizations.
  •   Solid organizational skills and ability to manage multiple projects at one time.
  •   Strong team player with excellent interpersonal skills.
  •   Consistently demonstrates clear and concise written and verbal communication skills.
  •   Comfortable working in a dynamic and energetic environment in which priorities and efforts are continuously evaluated and, when appropriate, modified.
  •   Jira experience a plus.
  •   Preferred candidates will have experience with web content management and digital content delivery.

About reacHIRE

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. Through customized programs tailored to a company's unique business needs and culture, reacHIRE carefully selects under-the-radar, top talent who voluntarily off-ramped and are ready to on-ramp back into their career. At the end of the program, you may be eligible for full-time or extended contracting work, but it is not guaranteed. reacHIRE will provide 360 degree support along with a dedicated Program Manager to ensure your success every step of the way!

Our Returnship Program participants come from all walks of life, and so do we. At reacHIRE, the sum of our individual differences, life experiences, innovative thinking and self-expression is what makes us great. We hire exceptional talent from a wide variety of backgrounds, not just because it is the right thing to do, but because it makes us, our programs, and the forward-thinking companies we partner with stronger, better and more innovative.  Be you and reach higher.

 Please note:

  •   reacHIRE will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. For assistance with your application please contact: Sarah White at
  •   reacHIRE is unable to sponsor program participants for the duration of our return to work programs. 

About Citi 

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. For the past 200 years at Citi, we have a drive to help clients move from ambition to achievement. Our company has been one of the foundational components of today’s modern financial infrastructure—this gives us a level of unmatched expertise in tackling the world’s most complex challenges and connecting across capabilities to enable lasting progress for our clients. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background, and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Citi’s North America Personal Banking & Wealth Management (PBWM), with 128 million accounts, $503B in annual purchase sales, and unrivaled partnerships with premier brands, has a unique opportunity to leverage its consumer relationships and footprint, state of the art technology and leading consumer banking position to deliver customer value in a targeted and impactful way.




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