Customer Success/Technical Support Specialist - Schneider Electric - Return to Work Program

Job Locations US
Category
Information Technology
Type
Return-to-Work Program

Overview

Making a decision to return to work can be exciting and scary all at the same time. We get it 100% - many of us at reacHIRE are returners, too!!  And, we believe meaningful relationships formed along the way back to work should be built on communication and trust. Which is why our team of Program Managers are here to listen to your unique story and help you take the best next steps toward your next opportunity.We are excited to partner with Schneider Electric for a 6-month return-to-work program starting in January 2023. 

 

If you are a professional returning to work after a 2+ year career break or worked in part time or independent contractor roles, this could be the perfect opportunity! reacHIRE is invested in helping professionals return with confidence; providing the resources and support needed via Program Managers who will help guide and navigate the entire process alongside you. 

 

We know the confidence gap and imposter syndrome can get in the way of meeting amazing Returners, so please don’t hesitate to apply - we’d love to hear from you.

Responsibilities

Schneider Electric is seeking a Customer Success Specialist/Technical Support to join their Energy Management Software team.  The EM Software organization is tasked with creating and launching a new best-in-class software tool in partnership with Autodesk around advanced electrical design.  Their goal is to deliver on a beta and year 1 go to market strategy. 

In this role, you will work with cross-functional US teams from Software development, Software, Training, Support and the Commercial teams. You will Provide Technical Support for BIM Electrical Engineering Software, Advanced Electrical Design for Autodesk Revit. This individual will help field inquiries of Customers and Partners, corresponding directly via Phone, Email, and Chat to provide solutions in a timely manner. 

What You’ll Contribute Day-to-Day:

  • Provide software / system diagnosis / resolution via telephone/email/chat for customers end users
  • Route problems to internal 2nd and 3rd level IT support staff
  • Responds to telephone calls, email, chat, and assigned tickets from users;  Assign incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions on our community forum
  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate, and prioritize customer problems and complaints

Qualifications

You’ll Be a Great Fit If You Have:

  • Bachelor’s degree in Business, Engineering or Science related field
  • 3-8 years of support, sales, business development, and or partner management experience within an organization.  
  • Phone support and customer service training and experience
  • Disciplined, systematic problem-solving skills
  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
  • Should understand IT Environment and ready to learn new processes and technologies

Technical Skills

  • MS Office, MS-Outlook, MS Project, and MS Visio
  • Revit or Autodesk working knowledge
  • Salesforce and Service Cloud experience

It's An Added Bonus If You Have:

  • Direct software sales experience 

About reacHIRE

How are reacHIRE’s programs unique?

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. reacHIRE believes a career break shouldn't be a career breaker. At the end of the program, you may be eligible for full-time or extended contracting work, but it is not guaranteed. Either way, you’ll become part of the reacHIRE team, join with a cohort of fellow Returners, and we will provide 360-degree support via Aurora, along with a dedicated Program Manager to ensure your success every step of your journey back to work!

 

Our return-to-work program participants come from all walks of life, and so do we. At reacHIRE, the sum of our individual differences, life experiences, and self-expression is what makes us great. Be you and reach higher!

 

Please note:

  • reacHIRE will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. For assistance with your application please contact: Sarah White at swhite@reachire.com.
  • reacHIRE is unable to sponsor program participants for the duration of our return-to-work programs.

 

What’s great about working at Schneider Electric?

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.   

 

Great people make Schneider Electric a great company.  

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