Customer Support Engineer - Schneider Electric - Return to Work Program

Job Locations US-MA-Foxboro
Customer Service/Support
Return-to-Work Program


Making a decision to return to work can be exciting and scary all at the same time. We get it 100% - many of us at reacHIRE are returners, too!!  And, we believe meaningful relationships formed along the way back to work should be built on communication and trust. Which is why our team of Program Managers are here to listen to your unique story and help you take the best next steps toward your next opportunity.We are excited to partner with Schneider Electric for a 6-month return-to-work program starting in January 2023. 


If you are a professional returning to work after a 2+ year career break or worked in part time or independent contractor roles, this could be the perfect opportunity! reacHIRE is invested in helping professionals return with confidence; providing the resources and support needed via Program Managers who will help guide and navigate the entire process alongside you. 


We know the confidence gap and imposter syndrome can get in the way of meeting amazing Returners, so please don’t hesitate to apply - we’d love to hear from you.


What You’ll Contribute Day-to-Day:

  • Provide technical assistance to Schneider Electric customers of Remote Operations products
  • Connect to customer machines/sites remotely to assist with troubleshooting and determining where the customer difficulty lies
  • Simulate customer setup
  • Escalate product defects and usability improvements to senior support agents and developers
  • Develop sample programs and product configurations to demonstrate product capabilities to customers
  • Plan and organize test procedures


You’ll Be a Great Fit If You Have:

  • Bachelor’s in Engineering, Electronics Engineering or Instrumentation focus area
  • A strong phone presence with excellent written and verbal communication skills
  • Self-motivated to provide customer an exceptional level of service
  • Experience in diagnosing communication networks with technologies such as TCP/IP, Modbus, and/or DNP3
  • Experience in programming languages such as C, VB, Java or Python.
  • Technical ability on hardware and software
  • Background in Computer Science, Electrical Engineering or Systems Engineering.


It's An Added Bonus If You Have/Are:

  • Confidence when communicating across different levels of individuals in an organization
  • A collaborative problem solver
  • Exposure to cloud and cybersecurity ideal
  • Global cultural awareness

About reacHIRE

How are reacHIRE’s programs unique?

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. reacHIRE believes a career break shouldn't be a career breaker. At the end of the program, you may be eligible for full-time or extended contracting work, but it is not guaranteed. Either way, you’ll become part of the reacHIRE team, join with a cohort of fellow Returners, and we will provide 360-degree support via Aurora, along with a dedicated Program Manager to ensure your success every step of your journey back to work!


Our return-to-work program participants come from all walks of life, and so do we. At reacHIRE, the sum of our individual differences, life experiences, and self-expression is what makes us great. Be you and reach higher!


Please note:

  • reacHIRE will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. For assistance with your application please contact: Sarah White at
  • reacHIRE is unable to sponsor program participants for the duration of our return-to-work programs.


What’s great about working at Schneider Electric?

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.   


Great people make Schneider Electric a great company.  


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