Customer Experience Partner - Schneider Electric - Return to Work Program

Job Locations US
Category
Customer Service/Support
Type
Return-to-Work Program

Overview

Making a decision to return to work can be exciting and scary all at the same time. We get it 100% - many of us at reacHIRE are returners, too!!  And, we believe meaningful relationships formed along the way back to work should be built on communication and trust. Which is why our team of Program Managers are here to listen to your unique story and help you take the best next steps toward your next opportunity.We are excited to partner with Schneider Electric for a 6-month return-to-work program starting in January 2023. 

 

If you are a professional returning to work after a 2+ year career break or worked in part time or independent contractor roles, this could be the perfect opportunity! reacHIRE is invested in helping professionals return with confidence; providing the resources and support needed via Program Managers who will help guide and navigate the entire process alongside you. 

 

We know the confidence gap and imposter syndrome can get in the way of meeting amazing Returners, so please don’t hesitate to apply - we’d love to hear from you.

 

Summary

In this role, you will focus on interacting with and influencing a wide range of stakeholders for various key projects.  You will also work to develop partner relationships with leadership across North America to drive customer centricity and bring the customer voice into business growth and customer experience design strategies. 

Responsibilities

What You’ll Contribute Day-to-Day:

  • Maintain balance between solving high criticality customer issues in reactive mode along with a focus on designing a customer experience that will differentiate and win
  • Facilitate resolution of high criticality customer experience issues involving executions, leveraging our Issue-to-Prevention (I2P) processes
  • Ensure operational managers are using transactional customer voice inputs to shape their performance improvements
  • Partner with North America  Customer Experience (CX) Business Partners to ensure that the oriented portions of the customer journey are coordinated for all relevant customer personas
  • Work with leaders to establish Customer Experience Ambassadors, animating them within the organization
  • Develop customer councils involving certain business units, providing a platform for engagement with customer stakeholders around elements of the customer experience
  • Coordinate development and deployment of global customer satisfaction/CX programs
  • Develop competitive perspective relative to customer experience, staying current on best practices in the industry
  • Lead development & delivery of CX performance & actions highlights for various business reviews
  • Collaborate with NAM Continuous Improvement team on large and small projects driving customer experience and efficiency

Qualifications

You’ll Be a Great Fit If You Have/Are:

  • Bachelor’s Degree in Engineering, Technical or Business related field
  • 5+ years of commercial, supply chain, or product development experience
  • Experience in Cause Analysis & Continuous Improvement Methodologies
  • Self-motivated, high-capacity, flexible individual.
  • Strong comfort with managing multiple projects at once in a fast-paced environment.
  • Keen attention to detail and steadfast intellectual curiosity.
  • Proven ability to work collaboratively with and to influence cross-functional partners.
  • Ability to navigate a complex, matrixed organization

 

It's An Added Bonus If You Have:

  • Six Sigma or similar problem-solving skills including: continuous improvement or root cause analysis methodologies
  • Experience in a global or multi-national company driving customer experience by acting as an advocate for customers and resolving their issues
  • Prior experience leading process improvement initiatives
  • Knowledge of Customer Experience development methods
  • Experience utilizing customer voice programs to drive business decisions and improvements

About reacHIRE

How are reacHIRE’s programs unique?

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. reacHIRE believes a career break shouldn't be a career breaker. At the end of the program, you may be eligible for full-time or extended contracting work, but it is not guaranteed. Either way, you’ll become part of the reacHIRE team, join with a cohort of fellow Returners, and we will provide 360-degree support via Aurora, along with a dedicated Program Manager to ensure your success every step of your journey back to work!

 

Our return-to-work program participants come from all walks of life, and so do we. At reacHIRE, the sum of our individual differences, life experiences, and self-expression is what makes us great. Be you and reach higher!

 

Please note:

  • reacHIRE will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. For assistance with your application please contact: Sarah White at swhite@reachire.com.
  • reacHIRE is unable to sponsor program participants for the duration of our return-to-work programs.

 

What’s great about working at Schneider Electric?

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.   

 

Great people make Schneider Electric a great company.  

 

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