Program Manager , Visitor Experience - Fidelity Resume Program

Making a decision to return to work can be exciting and scary all at the same time. We get it 100% - many of us at reacHIRE are returners, too!!  And, we believe meaningful relationships formed along the way back to work should be built on communication and trust. Which is why our team of Program Managers are here to listen to your unique story and help you take the best next steps toward your next opportunity. We are excited to partner with Fidelity Investments for a 6-month return-to-work program starting in May 2025.

If you are a professional returning to work after a 2+ year career break or worked in part time or independent contractor roles, this could be the perfect opportunity! reacHIRE is invested in helping professionals return with confidence; providing the resources and support needed via Program Managers who will help guide and navigate the entire process alongside you. 

We know the confidence gap and imposter syndrome can get in the way of meeting amazing Returners, so please don’t hesitate to apply - we’d love to hear from you.

*Please note that this is a hybrid role and we are unable to consider candidates who would need to relocate for the program.

Overview: 

Do you like to be part of change? Are you looking for an opportunity to be part of the exciting development of Fidelity’s new Visitor Experience? This program manager role supports the delivery of strategic initiatives aimed at delivering a world-class visitor experience at the new Commonwealth Pier headquarters in Boston. We are looking for a program manager who is passionate about their craft and focused on supporting our business partners, aligning work to the vision, and driving results. Reporting to the Director, Visitor Experience, the program manager will be a key contributor delivering quality solutions by supporting the successful planning, design, execution, and delivery of initiatives while ensuring consistency with business strategy, commitments, and goals. An ideal candidate would be a partner to lead and handle initiatives with cross-functional teams. Innovation to the program, tools and process is highly regarded as relationship building with assigned team and business partners. They should also have the flexibility and the skill to both lead and contribute within our teams, providing excellent support and advice to the business unit. In this role you will work within workstreams to help develop the Visitor Experience for Commonwealth Pier and other Fidelity locations. 

The Visitor Experience team is responsible for creating and developing an end-to-end seamless visitor experience that will foster a greater visitor experience as well as provide hosts and support teams an easier process. The team is focused on creating this experience to be launched at our new offices at Commonwealth Pier and following throughout the portfolio. The Visitor Experience team plays a critical role in the continuous improvement of the onsite visitor experience by gathering the needs and voice of the customer, optimizing internal processes with hosts and admins, collecting and analyzing data to find opportunities, measuring outcomes, and supporting the broader visitor experience feedback loop.
Fidelity Real Estate is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. Our philosophy in Real Estate is customer-centric—everything we do focuses on delivering solutions that meet the needs of our customers at all levels. We manage more than 11 million square feet of space in the United States and overseas, including 13 North American and six international locations, four data centers and 200 retail investor centers.

What You’ll Contribute Day-to-Day:

• Provide support and program management to the visitor experience team
• Monitor and effectively manage work output from various resources for project teams
• Maintain market intelligence to leverage best in class visitor experience industry practices and innovative approaches for enhanced visitor experience
• Apply Microsoft PowerPoint, Excel and Miro skills to assist in building executive presentations and supporting senior executive materials, plans and presentations
• Assist in building and improving internal team processes to maximize efficiency
• Attend and participate in CwP visitor experience workstream meetings
• Ability to be onsite at Fidelity locations up to 50% of the time
• Ability to travel up to 10% of the time
  

You’ll Be a Great Fit If You Have:

• BS/BA required
• 6+ years experience in strategy, project management, business analysis, hospitality, consulting or marketing experience
• Demonstrated expertise developing and leading initiatives, with experience delivering successful outcomes
• Experience applying creative frameworks to quickly innovate, improve and sustain impactful programs
• Experienced program manager with a strong focus on execution and removing impediments to progress work forward
• Excellent relationship-building, consultative, listening, and communication skills
• Strong organizational skills with attention to detail
• Self-starter who can work independently and ability to thrive in a fast-paced environment
• Adaptability and ability to offer and receive constructive feedback
• Strength in critical thinking, problem solving, project management and working within ambiguity
• Excellent interpersonal and networking skills
• Strong organizational skills
• Ability to create materials that are easy to digest and understand (for example, create PowerPoint to inform associates of how to use space or navigate amenities on campus, or develop a tool with Excel to track progress of a project)
• Driven and action oriented while able to work in ambiguous situations
• Ability to cultivate a positive and motivating work environment
• Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. reacHIRE believes a career break shouldn't be a career breaker. At the end of the program, you may be eligible for full-time or extended contracting work, but it is not guaranteed. Either way, you’ll become part of the reacHIRE team, join with a cohort of fellow Returners, and we will provide 360-degree support via Aurora, along with a dedicated Program Manager to ensure your success every step of your journey back to work!

Our return-to-work program participants come from all walks of life, and so do we. At reacHIRE, the sum of our individual differences, life experiences, and self-expression is what makes us great. Be you and reach higher!

Please note:

• reacHIRE will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. For assistance with your application please contact: Sarah White at swhite@reachire.com.
• reacHIRE is unable to sponsor program participants for the duration of our return-to-work programs.

What’s great about working at Fidelity Investments?

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.