Content Solutions Designer - Fidelity RESUME Program

Making a decision to return to work can be exciting and scary all at the same time. We get it 100% - many of us at reacHIRE are returners, too!!  And, we believe meaningful relationships formed along the way back to work should be built on communication and trust. This is why our team of Program Managers is here to listen to your unique story and help you take the best next steps toward your next opportunity. We are excited to partner with Fidelity Investments for a 6-month return-to-work program starting in October 2025. 

If you are a professional returning to work after a 2+ year career break or working in part-time or independent contractor roles, this could be the perfect opportunity! reacHIRE is invested in helping professionals return with confidence; providing the resources and support needed via Program Managers who will help guide and navigate the entire process alongside you. 

We know the confidence gap and imposter syndrome can get in the way of meeting amazing Returners, so please don’t hesitate to apply - we’d love to hear from you.

Deliver internal process and product content to support Fidelity associates. Collaborates and consults with business units across Fidelity to ensure that content is accurate, understandable, and adheres to style standards.

What You’ll Contribute Day-to-Day:

• Provides direction to a work/project/process team
• Provides better client outcomes by collaborating closely with internal subject matter experts
• Consults with business partners on how to enhance employee performance and corporate results
• Collaborates with team members and business partners across Fidelity to achieve results that benefit the entire organization
• Reviews new methods and technologies and influence team adoption
• Collects and combines data from various sources
• Consults subject matter experts to write clear, precise, concise, and informative content
• Ensures the technical accuracy of the content
• Performs content quality checks to ensure successful publishing and adherence to style guides/standards
• Takes the lead in engaging with business partners and designated product/service owners to address and resolve conflicts, ensuring alignment on priorities.
• Facilitates open and transparent discussions to identify key objectives, negotiate trade-offs, and establish a clear roadmap for achieving mutual goals
• Provides consultation to ensure a comprehensive understanding of the work completed and areas for improvement, such as SLA review and trending
• Designs solutions, authors content, manages projects, and facilitates associated work,including cascading tasks to aligned content creators

You’ll Be a Great Fit If You Have:

• Excellent technical writing skills and ability to balance multiple workstreams simultaneously
• Adept at directing succinct, clear, and effective content solutions for diverse content consumers
• Passion for content planning, creation, management, and execution to optimize customer experiences
• Experience with content management systems, grouping/tagging content, and maintaining taxonomies
• Deep understanding of authoring and content management principles
• Proven experience in establishing and maintaining content standards across the organization
• Collaborate with others to understand their unique needs and propose targeted solutions
• Ability to lead projects, maintain project timelines, and influence direction without explicit authority
• Comfortable working with cross-functional, highly matrixed teams, in a fast-paced Agile environment

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. reacHIRE believes a career break shouldn't be a career breaker. At the end of the program, you may be eligible for full-time or extended contracting work, but it is not guaranteed. Either way, you’ll become part of the reacHIRE team, join with a cohort of fellow Returners, and we will provide 360-degree support via Aurora, along with a dedicated Program Manager to ensure your success every step of your journey back to work!

Our return-to-work program participants come from all walks of life, and so do we. At reacHIRE, the sum of our individual differences, life experiences, and self-expression is what makes us great. Be you and reach higher!

Please note:

• reacHIRE will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. For assistance with your application please contact: Sarah White at swhite@reachire.com.
• reacHIRE is unable to sponsor program participants for the duration of our return-to-work programs.

What’s great about working at Fidelity Investments?

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.