Solutions Designer - Fidelity RESUME Program

Making a decision to return to work can be exciting and scary all at the same time. We get it 100% - many of us at reacHIRE are returners, too!!  And, we believe meaningful relationships formed along the way back to work should be built on communication and trust. This is why our team of Program Managers is here to listen to your unique story and help you take the best next steps toward your next opportunity. We are excited to partner with Fidelity Investments for a 6-month return-to-work program starting in October 2025. 

If you are a professional returning to work after a 2+ year career break or working in part-time or independent contractor roles, this could be the perfect opportunity! reacHIRE is invested in helping professionals return with confidence; providing the resources and support needed via Program Managers who will help guide and navigate the entire process alongside you. 

We know the confidence gap and imposter syndrome can get in the way of meeting amazing Returners, so please don’t hesitate to apply - we’d love to hear from you.

Summary: 

The FI Data Solutions team is looking for a highly motivated Data Analyst responsible for designing, building, and maintaining the operational and analytical capability in FI’s data

platforms. The data infrastructure is going through significant growth, and this is an opportunity to take a leading role in shaping FI capability in this area. As a skilled analyst, you will provide System/Data analysis leadership on multiple projects simultaneously. You will help with System/Data analysis across different projects with diverse scope, complex business and technical requirements in a multi-platform and highly integrated data environment. This role is analysis and design centric; crafting and detailing data solutions working with technology team

Deliver internal process and product content to support Fidelity associates. Collaborates and
consults with business units across Fidelity to ensure that content is accurate, understandable,
and adheres to style standards.

What You’ll Contribute Day-to-Day:

• Provides direction to a work/project/process team
• Provides better client outcomes by collaborating closely with internal subject matter experts
• Consults with business partners on how to enhance employee performance and corporate results
• Collaborates with team members and business partners across Fidelity to achieve results that benefit the entire organization
• Reviews new methods and technologies and influence team adoption
• Collects and combines data from various sources
• Consults subject matter experts to write clear, precise, concise, and informative content
• Ensures the technical accuracy of the content
• Performs content quality checks to ensure successful publishing and adherence to style guides/standards
• Takes the lead in engaging with business partners and designated product/service owners to address and resolve conflicts, ensuring alignment on priorities.
• Facilitates open and transparent discussions to identify key objectives, negotiate trade-offs, and establish a clear roadmap for achieving mutual goals
• Provides consultation to ensure a comprehensive understanding of the work completed and areas for improvement, such as SLA review and trending
• Designs solutions, authors content, manages projects, and facilitates associated work,including cascading tasks to aligned content creators

Specialized Skills

• Communication Trends: Keeps abreast with trends, developments, and technologies within the field of corporate communications. Understands the impact of these on the
  organization. Incorporates relevant trends to ensure the organization's relevancy and competitiveness.
• Content Management: Uses processes and technologies that support the collection, managing, and publishing of business information in any form or medium.
• Content Management Systems (CMS): Understands the principles and techniques that are used in content management. Uses applications, software, and systems for content management.
• Copywriting and Editing: Creates and edits content so that it is appealing and understandable or relatable to the intended audience.
• Data Analysis: Quantifies information and sorts it for analysis. Analyzes data which may include investigating and highlighting trends, presenting, reporting on results, and providing conclusions and recommendations. Uses the appropriate tools (e.g., Excel) to conduct the analysis.
• Data Gathering and Analysis: Collects and synthesizes information to enable strategic decision-making. Uses a variety of data analysis tools, techniques, and methodologies.
• Data Gathering and Reporting: Uses varied tools, techniques, and processes for gathering and reporting data. Knows which data to collect and what would be useful to report on.
• Document and Records Management: Maintains accurate and complete company records. Ensures safe storage (on or off-site) and the protection of company information and records. Provides access to these records as requested.
• Emerging Technologies: Researches, designs, applies, and evaluates new information technologies for business environments.
• Fact-check: Researches information provided in written documents to verify the accuracy.
• Investigative Techniques: Understands various investigative techniques to determine the truth of the matter. Decides on the best techniques to extract the information required.
• Proof Reading Software: Uses proofreading software to find and correct punctuation, spelling, formatting, and grammar errors as well as check for plagiarism, to ensure the quality of written material.
• Proofreading: Reviews the final draft of a piece of writing to ensure consistency and accuracy in grammar, spelling, punctuation, and formatting.
• SLA Management: Ensures that all provided services and processes, including the underlying contracts, are aligned with agreed-upon service level targets outlined in the contract.
• Stakeholder Engagement: Identifies, analyzes, plans, and implements actions that
• influence stakeholders in a systematic manner. Identifies the need of key groups and plays a vital role in ensuring those business needs are met.
• Technical Writing: Writes technical documents (e.g., manuals, reports, guidelines, ordocuments) on standards, processes, and applications.

Core Skills

• Advising: Offers recommendations on the best course of action to take and advises to support decision making that leads to delivery of outcomes.
• Build an Inclusive Environment: Encourage associates to share ideas, speak up, acknowledge and learn from mistakes. Build mutual respect within and across teams
  that support a sense of belonging.
• Coach with Feedback: Provide development and coaching support, timely feedback to drive associate performance, business outcomes, and career growth. Build and attract
  talent by encouraging mobility and opportunities to expand skills and impact.
• Create Purpose: Connect organizational and team direction to individual goals and motivations, connect team goals to organizational efforts to execute results and deliver
  measurable success.
• Deliver Clear Leadership Messaging: Deliver and reinforce individual and group communications with messaging that create understanding and team accountability for
  their actions and outcomes.
• Effective Communication: Presents with excellent verbal and written skills. Shares relevant knowledge and information and listens to understand others.
• Form Business Connections: Create and maintain relationships to support immediate team and business partners.  Learn Fidelity’s landscape of customer needs.
• Lead with Empathy: Actively listen and help associates feel heard, valued, supported and motivated. Build self-awareness and develop emotional intelligence as a people
  leader.
• Manage Core Responsibilities & Risk: Set team goals, reinforce Fidelity's culture and Standards, ask for feedback to grow, and deliver on talent practices (e.g., Quarterly
  Check-ins, proper onboarding). Identify and monitor sources of risk (Fiscal, Operational), work with Enterprise Partners (e.g., ER, Legal, Compliance) and take appropriate action.
• Strategic Thinking: Anticipate future trends, challenges, and opportunities to make informed decisions that align with the long-term goals of the organization. It includes
  prioritization of work, decision-making, and adaptability.
• Technical Credibility: Demonstrates depth of knowledge and skill in a specific technical, functional, or professional area. Has subject matter expertise in a particular process,
  function, technology or product. Leverages this knowledge to solve specific problems and be a resource to others. Acquires and applies new skills to remain up to date in their
  area of expertise.
• Accuracy & Attention to Detail: Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
• Analytical Reasoning: Uses logic to figure out problems by breaking down the information into manageable components, in a step-by-step approach. Examines data to
  understand issues, assesses consequences of different courses of action, and proposes
  solutions.
• Collaborating: Works together to achieve a common goal by sharing ideas and thinking.
• Productive and efficient engagement with team members. Plays to each other's strengths. Fosters mutual respect for one another's knowledge, experiences,contributions, and inputs.
• Critical Thinking: Makes correct inferences on complex problems that require critical evaluation. Understands a situation or problem by identifying patterns or connections
• and addressing key underlying issues and drives decision making. Sees the bigger picture and connects the dots across Fidelity.
• Managing Teams: Inspires and motivates a group of people to achieve a team goals.
• Sets, tracks, and reviews their performance and business metrics to evaluate success while creating a productive and positive team culture.
• Process Improvement: Develops and implements improved processes and procedures to increase efficiencies or to meet business requirements.
• Researching: Reviews and studies relevant information from various sources to develop new information. Identifies primary and secondary authorities to confirm.
• Written Expression: Communicates clearly, effectively, and professionally in writing tovarious groups (customers, colleagues, management).

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. reacHIRE believes a career break shouldn't be a career breaker. At the end of the program, you may be eligible for full-time or extended contracting work, but it is not guaranteed. Either way, you’ll become part of the reacHIRE team, join with a cohort of fellow Returners, and we will provide 360-degree support via Aurora, along with a dedicated Program Manager to ensure your success every step of your journey back to work!

Our return-to-work program participants come from all walks of life, and so do we. At reacHIRE, the sum of our individual differences, life experiences, and self-expression is what makes us great. Be you and reach higher!

Please note:

• reacHIRE will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. For assistance with your application please contact: Sarah White at swhite@reachire.com.
• reacHIRE is unable to sponsor program participants for the duration of our return-to-work programs.

What’s great about working at Fidelity Investments?

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.