Program Manager, Medicare Advice & Planning - Fidelity Resume Program

Making a decision to return to work can be exciting and scary all at the same time. We get it 100% - many of us at reacHIRE are returners, too!!  And, we believe meaningful relationships formed along the way back to work should be built on communication and trust. Which is why our team of Program Managers are here to listen to your unique story and help you take the best next steps toward your next opportunity. We are excited to partner with Fidelity Investments for a 6-month return-to-work program starting in May 2026.

If you are a professional returning to work after a 2+ year career break or worked in part time or independent contractor roles, this could be the perfect opportunity! reacHIRE is invested in helping professionals return with confidence; providing the resources and support needed via Program Managers who will help guide and navigate the entire process alongside you. 

We know the confidence gap and imposter syndrome can get in the way of meeting amazing Returners, so please don’t hesitate to apply - we’d love to hear from you.

*Please note that this is a hybrid role and we are unable to consider candidates who would need to relocate for the program.

Overview: 

The Medicare Advice and Planning Program Manager will report directly to the Director of Customer Experience in Fidelity Medicare Services. The role supports a broad range of responsibilities including contributing to the overall quality, proficiency, and effectiveness of the organization, and implementing best practices based on data driven findings. The program manager will execute cross-functional project management, including data collection, analysis, communications, process improvement, and documentation of new and existing processes.

What You’ll Contribute Day-to-Day:

• Lead sales and support process improvement initiatives and execution oversight
• Identify gaps and collaborate with the leadership team and tech squads to streamline our infrastructure through automation
• Review and analysis of Sales and Support dashboard/metrics to identify trends in performance and gaps in processes
• Lead content updates and MAP Team communications in MYGPS to support front line associate process changes
• Own the Change Advisory Board and FMS change initiatives managed through the program
• Assist with the planning and execution of office events and the annual AEP Kickoff event
• Manage the reporting and oversight of the FMS voice analytics system and NICE reporting database for Quality
• Serve as the point of contact for FMS Recognition Central programs and budgeting in partnership with the enterprise team

You'll Be A Great Fit If you Have:

• Bachelor's degree or equivalent experience in business, communications, or similar
• 2 – 4 years of relevant work experience  in the health insurance industry
• Ability to take complex concepts and transform into digestible and reader-friendly materials that is clean, compelling, professional, and consistent to Fidelity’s brand
• Attention to detail and commitment to quality deliverables
• Ability to manage multiple incoming priorities in a deadline-driven environment without compromising quality, standards and follow up; time management and prioritization are important
• Success in collaboration and building relationships; experience working in a team environment across varying levels and with others across the firm
• Adapts quickly to change and embraces feedback; ability to be nimble and flexible as workplace demands change
• Be resourceful in finding the right answers; as well as be a resource for consultants to depend on to collaborate and deliver

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. reacHIRE believes a career break shouldn't be a career breaker. At the end of the program, you may be eligible for full-time or extended contracting work, but it is not guaranteed. Either way, you’ll become part of the reacHIRE team, join with a cohort of fellow Returners, and we will provide 360-degree support via Aurora, along with a dedicated Program Manager to ensure your success every step of your journey back to work!

Our return-to-work program participants come from all walks of life, and so do we. At reacHIRE, the sum of our individual differences, life experiences, and self-expression is what makes us great. Be you and reach higher!

Please note:

• reacHIRE will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. For assistance with your application please contact: Sarah White at swhite@reachire.com.
• reacHIRE is unable to sponsor program participants for the duration of our return-to-work programs.

What’s great about working at Fidelity Investments?

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.